Patient Information

Patient Rights & Responsibilities – Book Appointment


At Amtan Medical, we operate on an appointment system. Patients with an appointment will take priority over walk-ins, with the exception of emergencies. 

Appointments can be booked through our website or by calling our friendly reception staff. 

We offer Mixed Billing services, speak to our staff for more information. We will discuss what Doctors offer Bulk Billing services and also go through Private consultation and  Billing Fees. 

After Hours Care  13 7425

After hours care is available through National Home Doctor Service. 13SICK (13 7425) is available weeknights, weekends and Public Holidays when our regular Doctors are not available and offers Bulk Billing to holders of a valid Medicare Card.

Aggressive Behaviour

At Amtan Medical Centres, verbal and/or physical abuse of ourstaff will not be tolerated. Any person displaying inappropriate?behaviour will be asked to leave the Practice. The person may also be banned from the Practice at the discretion of the Doctor or Amtan Management.


Bulk billed appointments  If you are unable to attend your GP appointment we greatly appreciate you contacting us so that we may allocate your appointment to another Patient in need.

Allied Health Professional appointments  Patients are required to notify the Practice at least 24hrs prior to the scheduled appointment time if you are unable to attend your consultation. Failure to give 24hrs notice will result in a cancellation/no-show fee, with the amount of the fee being determined by the Allied Health Professional.

Checking In

Remember to check-in with reception staff upon arrival to avoid unnecessary delays in the waiting room. Our staff realise that nobody likes to be kept waiting and where possible they will let you know at check-in if your Doctor is running behind or how many Patients are ahead of you. Due to the unpredictable nature of some health concerns, it is not possible to give an accurate expected wait-time. We appreciate your patience and respect.

Closing The Gap Initiative

Closing the Gap aims to improve the lives of all Aboriginal and Torres Strait Islander Australians. To allow us to tailor appropriate care and assist with this Government Health Initiative, please inform us if you identify with being of Aboriginal and/or Torres Strait Islander decent.


Feedback is valuable to us as it assists in improving Patient care and services. Feedback forms can be found in our waiting room and you can remain anonymous if you wish. Alternatively, you may wish to discuss your concerns with your GP, or Amtan Management team.

If your concerns are not resolved to your satisfaction you may contact the Office of the Health Ombudsman.

Office of the Health Ombudsman, 400 George Street, Brisbane QLD 4000.

Email: info@oho.qld.gov.au

Ph: 13 36 46

Home Visits

Home visits are offered at the Doctors discretion and a fee may be payable, determined by the Doctor.


Please give us advanced notification for your immunisation appointment and remember to bring your child’s Childhood Immunisation Book on the day of appointment.

Interpreter Service

Should you require the service of an interpreter during a consultation with your Doctor, please tell reception when making the appointment for you or your family member or call 1300 131 450 for telephone translator service.

Phone Messages

Our Doctors are contactable during their surgery hours by phone. A message will be taken and the Doctor will Contact you as soon as practicable.

Prescribing Policy

Please note that our Doctors do not prescribe Schedule 8 drugs on the first consultation.

Additionally, all Doctors in our surgeries contact the Drugs of Dependence Unit before prescribing Schedule 8 drugs.


The issuing of repeat prescriptions without a consultation with your Doctor is at your Doctors discretion. You may be required to book an appointment. Reception staff are NOT AUTHORISED to override the Doctors decision.

Recalls and Reminders

Patients attending this Practice will automatically be included on our Recall/Reminder system. The Recall/Reminder system is in place so that we are able to contact the Patient by SMS, phone or mail for the follow-up of preventative activity such as Skin Checks, Cholesterol or Blood Pressure checks, Pap Smears, Prostate Examinations, etc. This system is also used to Recall or Remind Patients to book a consultation to discuss any test results.

If you wish not to be included on this system please inform the Doctor, Nurse or Reception Staff. You will be required to sign a form for us to keep on file indicating this decision.

We provide the Recall/Reminder system purely as a service to Patients attending this Practice and confidentiality is ensured at all times. Please be sure to register any change of details with our Reception Staff.

Test Results

If your Doctor requests any form of testing such as Pathology, X-Ray, Ultrasounds, etc, please book another appointment within 3-5 days of the test date to discuss the results with your Doctor. Reception staff are NOT AUTHORISED to communicate test results with Patients.